Appraisal:
DJ’s Jewelry offers FREE insurance appraisals on any merchandise purchased from us. We also appraise merchandise not purchased from us; the first item is $100.00 and additional items (appraised at the same time) are $75.00 each. To have an insurance appraisal done you can either leave the merchandise with us like a normal repair, or make an appointment in advance.
We recommend having your appraisals updated every five to ten years, or when there is a spike in material prices to insure your appraisal is still accurate.

We buy large amounts Gold, Platinum (weighing 1 ounce or more), and Some Diamonds (depending on the quality) for scrap. Once they are purchased we send them to a scrap house, so they are not available for repurchase. In order to sell an item to us you need to be 18 years of age and have a valid ID / Driver’s License. If we do not purchase what you are attempting to sell, there is a $1.00 fee for each metal / stone we test. (If your gold or platinum does not weight 1 ounce or more you can always trade-it in towards new jewelry. See…Scrap Jewelry Up-grade)

“If It’s Jewelry DJ’s Does It!” We can make just about anything you can dream up in Gold, Platinum, or Silver. All Custom Jewelry is non-refundable, non-exchangeable, and requires a non-refundable, non-transferable deposit (Deposit: 25/30/50% depending on the Project) before the work begins. Full payment is required when the merchandise is picked up. We offer a 100-percent satisfaction guarantee, so if you like another piece in the showcase, an exchange can usually be made, except if the merchandise is engraved or personalized (No Refunds).

Most merchandise is accepted for exchange within 30 days of purchase date, as long as the merchandise has not been worn and is in its original packaging. Most special-order items (as long as merchandise is not personalized) are accepted for exchange within 30 days of pick-up date with a restocking fee. All altered or personalized merchandise are Non-Exchangeable (No Refunds).

DJ’s Jewelry offers financing (based on approval) through “GE Money Luxury." “Same as cash” / no interest accounts are available at the time of purchase depending on the amount of the purchase ($300 = 3 Months Interest Free, $600 = 6 Months Interest Free, $1,000 = 1 Year Interest Free). Layaway Plans are also available through DJ’s Jewelry (no approval necessary).

Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones listed on the front of the sales slip have probably been subjected to a stable and, possibly undetectable, enhancement process using standard gemological equipment. In some cases highly sophisticated instrumentation generally found only in research laboratories may be required to detect treatment. All relevant information will be readily provided to the best of our knowledge.

DJ’s Jewelry offers gift certificates in any denomination.

DJ’s Jewelry only takes on new “In-House Accounts” at the discretion of its management. DJ’s Jewelry charges interest and late fees on all of these accounts. DJ’s Jewelry may sell accounts to third parties at any time without prior notice to the customer. When starting an "In-House Account," customers agree to maintain and insure jewelry for full value against loss and damage until the balance owed is paid-in-full. Amount of insurance must cover the account balance.

DJ's Jewelry recommends that you bring in your jewelry every three months (whether purchased from DJ's or not) to have our staff clean and inspect the pieces. This helps prevent any possible damage or loss of your gemstones and keeps your jewelry looking beautiful. After three months of wear, jewelry tends to lose its sparkle. Why let it look dull when we will clean and check it for FREE?!

DJ’s Jewelry offers a 3-month interest-free layaway with a minimum deposit of 20 percent. The balance of the layaway is to be paid in full within 3 months from the original purchase date. If the customer fails to pay off the balance at the end of the allotted time frame and fails to contact DJ’s to make arrangements, then a 15-percent restocking fee as well as the cost of any alterations will be deducted from the customer’s balance and a store credit will be issued. DJ’s Jewelry Does Not Give Refunds. There is a $10.00 Late Payment Charge per month and a charge of 1.65-percent per month on layaways left over 90 Days.

All merchandise is guaranteed to be what the description states it to be--free of manufacturer's defects. It will be left to the discretion of DJ’s Jewelry to determine the limits of our liability for repairs or replacement.

DJ’s Jewelry DOES NOT GIVE REFUNDS. Exchanges or Store Credits are permitted within 30 days from the date of purchase when accompanied with the original sales receipt. The returned merchandise must be unused and unworn, in original condition, and without alteration. Where applicable, the piece should be returned in the original gift box with all warranty cards and instruction books intact. There are no refunds. Refunds, exchanges, or credits will not be permitted on special orders, altered / custom items, sales items, items designated under “as is” or “final” types of sales.

We take those broken earrings, broken chains, worn out bracelets, and other sorts of gold as a Trade-In towards our Jewelry. How it works is you bring in what you want to trade, we test and weigh it and give you the current gold scrap price on it. Then you can have twice the current gold scrap price; up to half of what you are purchasing, towards what you pick out or have made. If you decide not to trade-in your gold it does cost $1.00 for testing each item. If you do decide to Up-Grade your scrap jewelry you need to be 18 years old to sell it and have a valid I.D.

A “Special Order” at DJ’s Jewelry is anything that we order in for you; and is different from “Custom Work” (see Custom Work section for policies about custom work). There is a non-negotiable, non-refundable 20% fee on any canceled / discontinued Special Orders. This fee helps us to cover some of the costs when we order in an item that we were not expecting to add to our showcases. If it is an Individualized Special Order such as, but not limited to, mother’s jewelry and specially-cut gem stones, the Special Order is not cancelable once we can no longer cancel the order with our suppliers. At/after that point, full payment is due (no exceptions). Any balance that was prepaid beyond the non-refundable 20% fee, can be used on another item in the store or left as a store credit until you wish to use it. DJ’s does not give Refunds.

Full purchase price will be given for all loose diamonds previously purchased from DJ’s toward the purchase of another piece of merchandise (at least twice the original purchase price). All Trade-Ins must be free of damage to receive full trade-in value. We also take gold and diamonds that are of a quality we can scrap as Trade-Ins (twice scrap-value) toward new merchandise.

Full purchase price will be given for all loose diamonds previously purchased from DJ’s toward the purchase of another piece of merchandise (at least twice the original purchase price). All Trade-Ins must be free of damage to receive full trade-in value. We also take gold and diamonds that are of a quality we can scrap as Trade-Ins (twice scrap-value) toward new merchandise.

We always welcome our customers to come back and Up-Grade their jewelry. There is no time limit on how soon or how far out you can Up-Grade your purchase from DJ's Jewelry. The only limitation is that we do not trade across. It must be an Up-Grade and not an Exchange (for exchange limitations see Exchange section). An Up-Grade must be at least twice the trade-in value. If Up-Grading an item with a trade-in value of $1,000.00, you must Up-Grade to something at least, but not limited to, $2,000.00.